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FAQ
Ordering & Payment
Q: Are taxes included in the price?
A: Yes. All prices you see are final and include any applicable taxes or duties. There are no hidden fees at checkout or upon delivery.
Q: What payment methods do you accept?
A: We accept secure payments via Credit/Debit Cards (Visa, Mastercard), PayPal, and Bank Transfer.
Q: Do you ship internationally?
A: Yes! We offer complimentary standard shipping to most countries worldwide from our regional fulfillment centers.
Q: Is it safe to pay on your website?
A: Absolutely. Our site uses industry-standard SSL encryption and secure payment gateways to protect your personal and financial information.
Q: My card was charged but I didn't get an order confirmation. What should I do?
A: Please contact us immediately at [email protected] with your details. Often, this is a temporary authorization hold from your bank that will reverse if the order failed. We will investigate and resolve it promptly.
Q: Can I pay over the phone?
A: For your security, all transactions must be completed through our secure online checkout system.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery times vary:
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Europe: 7-12 business days
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USA/Canada: 10-15 business days
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Rest of World: 12-20 business days
These are estimates and can be affected by customs processing.
Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number and a link to monitor its journey.
Q: What if my package is lost or hasn't arrived?
A: Please check your tracking information first. If the package is significantly delayed or shows no movement, contact us within 30 days of the estimated delivery date, and we will work with the carrier to locate it.
Products & Orders
Q: Are all jerseys in stock?
A: Most are! High-demand items during tournaments may sell out quickly. Real-time stock availability is shown on each product page.
Q: Can I change or cancel my order after placing it?
A: Please contact us immediately. We can only modify or cancel orders that have not yet entered the packing process. We will do our best to help.
Returns & Refunds
Q: What is your return policy?
A: We offer a 90-day return window for items in unused, unworn condition with original tags and packaging. Customized jerseys (with names/numbers) are final sale unless defective.
Q: How do I return an item?
A: 1. Email us for a Return Authorization.
2. Securely pack the item with all original materials.
3. Ship it to the address we provide. Return shipping is the customer's responsibility unless the return is due to our error.
Q: How long do refunds take?
A: Once we receive and inspect your return, we will process the refund to your original payment method within 5-10 business days.
Q: Are there any return fees?
A: We do not charge restocking fees. Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.
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